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Security & crisis management

Managing the prevention of incivility

Duration : 30 minutes Download the course sheet as PDF
IFECARM GROUP
Course sheet
Security & crisis management 30 minutes From 150 000 FCFA

In a nutshell

What this course aims to achieve

Understand and manage a conflict situation

A short module for the manager: understanding a conflict situation, responding to it and supporting the team.

Key challenges

  • The manager must support the team without seeming to yield to the customer or downplay the incident.

Learning objectives

  • Understand the mechanisms of a conflict situation.
  • Adopt a suitable stance when facing incivility.

Detailed programme

  1. 1Origins and mechanisms of incivility.
  2. 2Prevention and management stances and actions.

Target audience

  • Staff in contact with the public or third parties, and managers.

Prerequisites

  • No prerequisite.

Learning methods

Short e-learning module.

Learning assessment

Knowledge-check questionnaire.

Scope of application

This awareness session complements, without replacing, the internal procedures applicable in the event of an incident.

Upcoming sessions

Register for a session

Dates are set by our team. Choose a session and the number of participants: your registration is recorded and confirmed once payment is received.

From 150 000 FCFA per participant

No session scheduled at the moment. Contact us to be told about the next session or to arrange a tailor-made course.

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