Safety of public-access buildings, SSIAP fire safety, accessibility and service quality to retain demanding customers.

QHSE challenges in this sector

Hotels, restaurants, conference centres and tourist sites welcome the public every day, which classifies them as public-access buildings subject to specific fire safety, accessibility and service-quality obligations. A poorly managed fire, a badly organised evacuation or a non-compliance found during a safety inspection can lead to the administrative closure of a venue, with heavy economic and reputational consequences. Benin’s growing tourism sector must meet international standards to attract demanding business and leisure travellers, while relying on staff trained in fire safety procedures (the SSIAP pathway). Service quality and personal safety are inseparable here: a guest does not return to a venue where they do not feel safe. IFECARM GROUP supports hospitality, catering and tourism operators in achieving public-building compliance and in training their teams.

What we do for you

• Regulatory compliance of public-access buildings
• Fire safety training and the SSIAP 1-2-3 pathway
• Support for safety committees and preparation for compliance inspections
• Accessibility and service-quality audits
• Support towards ISO 9001 to structure service quality