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Prevention & risk management

Managing resilience: developing and steering your organisation's resilience capability

Duration : 5,5 Jours Download the course sheet as PDF
IFECARM GROUP
Course sheet
Prevention & risk management 5,5 Jours From 150 000 FCFA

In a nutshell

What this course aims to achieve

Structure and steer your crisis management and business continuity approach, and draft your resilience plan

A five-and-a-half-day programme on structuring and steering a crisis management and business continuity effort, through to writing a resilience plan specific to one's own organisation.

Key challenges

  • A continuity plan that has never been exercised is a compliance document: the exercise is the only moment at which one discovers the fallback site has too few network points.
  • Maximum tolerable outage times are declared by each business unit, and the answer is always "as short as possible". Without a management decision, the plan cannot be sized.
  • A crisis team performs badly not for want of a procedure but because its members have never worked together under time pressure.

Learning objectives

  • Structure a resilience approach linking crisis management and business continuity
  • Conduct a business impact analysis and have tolerable outage times decided
  • Design continuity and recovery solutions proportionate to what is at stake
  • Set up and staff a crisis management team
  • Design and run a crisis exercise and use the lessons from it
  • Write a resilience plan and keep it alive

Detailed programme

  1. 1Organisational resilience: concepts, scope, links with risk management
  2. 2Business impact analysis: critical processes, resources, dependencies
  3. 3Maximum tolerable outage and acceptable data loss: the management decision
  4. 4Continuity strategies: fallback, redundancy, degraded operation, outsourcing
  5. 5Continuity and recovery plans: content, action cards, contact directories
  6. 6Crisis organisation: the team, roles, incident log, room and backup facilities
  7. 7Crisis communication: messages, spokesperson, stakeholders, media
  8. 8Exercises: types, scenario, facilitation, observation, debriefing
  9. 9Keeping the arrangements operational, and steering indicators
  10. 10A full crisis exercise played out by participants
  11. 11Writing one's own organisation's resilience plan

Target audience

  • Business continuity and crisis management managers
  • Risk managers, QHSE and security managers
  • Crisis team members and senior management

Prerequisites

  • Knowledge of one's organisation's processes and priorities
  • No technical prerequisites

Learning methods

Five and a half days face-to-face, including a full-scale crisis exercise

Templates for impact analysis, action cards and the plan provided to participants

Participants work on their own organisation throughout the programme

Learning assessment

A partial resilience plan produced and presented to the group

Role performance assessed during the crisis exercise

Scope of application

The approach draws on the business continuity management and organisational resilience frameworks. Continuity obligations applicable to certain regulated sectors — financial services, healthcare, operators of vital importance — fall under specific regimes not covered here.

Upcoming sessions

Register for a session

Dates are set by our team. Choose a session and the number of participants: your registration is recorded and confirmed once payment is received.

From 150 000 FCFA per participant

No session scheduled at the moment. Contact us to be told about the next session or to arrange a tailor-made course.

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